Responsible Gaming Commitment
banzer believes gaming is for enjoyment — not stress. On this page you will find ways to set your own limits, warning signs to watch for, and how to get help if you need it.
What is Responsible Gaming and why does it matter?
Casino and sports betting is a legitimate form of entertainment — but it stays enjoyable only when you are aware of your limits. For banzer, responsible gaming means ensuring every player is protected, especially those who may face financial or mental pressure.
Online gaming is becoming increasingly popular in Bangladesh. However, many people do not realise that excessive betting can turn into a habit. That is why banzer provides deposit limits, session time limits and self-exclusion — so you can always stay in control.
The site's Terms and Conditions clearly state that no one may use another person's account and that playing on behalf of any underage person (under 21) is strictly prohibited. Following these rules is every player's responsibility.
Features for Setting Your Limits
After logging in to banzer, you can activate any of these features at any time from your account settings.
Deposit Limit
Set the maximum amount you want to deposit per day, per week or per month. Once set, it takes effect immediately.
Session Time Limit
Set a limit on how long you play in one sitting. When the time is up, an automatic break notification will appear to encourage you to take a rest.
Loss Limit
Once you have lost more than a set amount, no further bets can be placed from the account. This limit acts as a firm barrier for your financial protection.
Temporary Break
Suspend your account temporarily for anywhere from one day to six weeks. No promotional messages will be sent during the break.
Self-Exclusion
If you want to close your account for a longer period, request self-exclusion. It can be set for a minimum of six months or made permanent.
Reality Check
At set intervals, a summary is shown — how long you have been playing, how much you have deposited, and your total winnings or losses.
How to Request Self-Exclusion
If you feel that gaming is having a negative effect on your life, you can activate self-exclusion at any time. Fill in the form below and submit it via our 24/7 live chat, and the team will close your account for the chosen period.
While self-exclusion is active, you will not be able to log in to your account, make any deposits, or receive any bonus offers. When the period ends, you must contact the support team to reactivate the account, and a mandatory reflection period must be completed first.
- Choose from three durations — 6 months, 1 year or permanent
- Submit your request via live chat or email
- Takes effect as soon as the request is received
Self-Exclusion Request Form
Once you submit this form, our support team will contact you via live chat or email to complete the process.
Warning Signs of Problem Gaming
If you notice any of the following signs in yourself or someone you know, it is time to seek help.
Spending Beyond Your Budget
You are betting with money set aside for household expenses, rent or debt repayments — a clear sign of financial trouble.
Chasing Losses
You feel the urge to bet more in order to win back what you have lost — this is a dangerous cycle.
Losing Track of Time
You are not aware of how long you have been playing, and time meant for sleep or work is being taken up by betting.
Hiding It from Family
You are concealing your gaming from family or friends, or lying about it.
Emotional Distress
You feel uncomfortable, angry or anxious when not playing — and feel temporary relief when you do.
Impact on Work and Relationships
Gaming is causing you to lose focus at work, creating strain in relationships, or making you reluctant to carry out daily tasks.
Where to Get Help
Acknowledging a problem and asking for help takes courage. You can find support through any of the following.
banzer 24/7 Live Chat
Talk directly with our support team in Bangla or English, any time, any day. You can get help with account limits, breaks or self-exclusion.
Contact by Email
You can send a self-exclusion or limit request by email in confidence. The support team will reply in Bangla. Email address: [email protected]
Family and Trusted People
Talk openly with family or people close to you. The support of loved ones can be the greatest source of strength on the path to change.
Professional Counselling
Seek help from a mental health professional or behavioural therapist. Both public and private healthcare services in Bangladesh offer this.
banzer's Commitment to Safe Gaming
banzer places every player's protection as its top priority. In accordance with our Privacy Policy, your personal information is kept secure and self-exclusion requests are handled with complete confidentiality. Follow your limits for a healthy and enjoyable experience.
Age Verification and Information for Parents
To open an account on banzer and play any type of betting or casino game, you must be at least 21 years old. Age is verified at registration and identification may be requested if there is any doubt. If an underage person is caught attempting to open an account, it is closed immediately.
If you are concerned that a family member — a child or anyone else — may be able to access your account, use a strong password and do not share your login details with anyone. Avoid saving passwords on shared devices or browsers.
Parents can use internet filtering software to block underage users from accessing gambling sites. For more details on this, visit our Frequently Asked Questions (FAQ) page.
| Limit Type | Duration | When It Takes Effect |
|---|---|---|
| Increasing a Deposit Limit | — | After a 72-hour delay |
| Decreasing a Deposit Limit | — | Immediately |
| Temporary Break | 1 day – 6 weeks | Immediately |
| Self-Exclusion | 6 months, 1 year or permanent | Immediately |
| Reactivating After Account Closure | After the period ends | After approval by the support team |