Your Privacy Is Our Responsibility

Personal Identity Information

The following information that you provide directly during the registration process is collected:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form — never as plain text)
• National ID or passport number (for identity verification)
• Address and postal code

Financial Transaction Data

We record information related to deposit and withdrawal activities. Transactions on our platform are currently processed through bKash, Nagad and Rocket. The date, amount and associated mobile number of each transaction are stored in our system. We never store your mobile banking PIN or password.

Gameplay and Activity Data

Information about how you use the platform is collected automatically:

• Game history and bet amounts
• Login history and session duration
• IP address and browser type
• Device information (operating system, screen resolution)
• Page visit patterns and timing data

Customer Support Data

When you contact our 24/7 live chat or email support, the content of that conversation is recorded. This information is used to improve service quality and to assist with future support.

Platform Operation and Improvement

banzer uses your data to carry out the following activities:

• Completing account creation and verification
• Processing transactions and maintaining accurate balances
• Managing bonuses and promotions
• Identifying and resolving technical issues
• Ensuring platform security and smooth operation

Legal and Regulatory Obligations

We use your data for fraud prevention, compliance with anti-money laundering (AML) policies, and identity verification. This is part of our legal obligation and is also essential for the security of your account.

Communication and Service Messages

We contact you by email or SMS regarding important account matters (transaction confirmations, security alerts, service changes). Promotional messages are sent only when you have given your explicit consent.

banzer never sells your personal data or rents it to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

Service Provider Partners

Necessary data is shared with selected third-party service providers that assist with payment processing, identity verification and fraud prevention. All such organisations operate under strict confidentiality agreements and may use the data only for specified purposes.

Legal Requirements

Data may be provided to authorities in response to a court order, government directive or other legal obligation. In such cases, banzer will make every effort to notify you in advance unless prohibited by law from doing so.

Business Restructuring

In the event of a merger, acquisition or asset transfer, user data may be transferred to the new entity. In such circumstances this Privacy Policy will remain in effect and you will be informed in advance.

The banzer platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device that help improve your experience when visiting the site.

Essential Cookies

These cookies are required for maintaining login sessions, security verification and the basic operation of the platform. The platform cannot function properly without them, so they cannot be disabled.

Analytics Cookies

Analytics cookies allow us to understand which pages are visited most, which features are popular and where users encounter difficulties. This information is used in aggregated, anonymous form.

Cookie Controls

You can manage or delete cookies from your browser settings. However, disabling essential cookies may affect certain platform functions. For detailed instructions on managing cookies, see our FAQ section.

banzer has put in place multiple layers of technical and organisational measures to protect its users' data.

SSL Encryption

Our entire platform is secured with SSL (Secure Socket Layer) technology. As a result, all data exchanged between your browser and our servers is encrypted — no outside party can read it.

Secure Data Storage

Your password and sensitive information are stored using industry-standard hashing algorithms. No one working in our system can read passwords directly. Financial transaction data is kept on separate, high-security servers.

Account Access Controls

If unusual login activity is detected, the account is temporarily locked and the user is notified. OTP verification is used for identity confirmation. If you notice any suspicious activity, please contact our support team immediately.

How long your data is retained depends on the type of data and the purpose for which it was collected.

• While the account is active: all account and gameplay data is retained in full.
• After the account is closed or becomes inactive: core data is retained for a set period as required by legal and regulatory obligations.
• Transaction records: financial transaction data is retained long-term for accounting and legal purposes.
• Support conversations: customer service records are retained for as long as necessary.

Once the retention period has passed, data is securely deleted or anonymised so that individuals can no longer be identified.

You have the following rights regarding your personal data. To exercise these rights, please contact our support team.

banzer strictly enforces a 21+ age policy. Registration on this platform or use of its services by anyone under the age of 21 is strictly prohibited. We do not knowingly collect data from any minor.

If you are aware that a minor is using our platform, please notify our support team immediately. We also urge parents and guardians to remain vigilant and recommend the use of family filtering software.

banzer reserves the right to revise this Privacy Policy from time to time. This Policy may be updated due to changes in services, legal requirements or business circumstances.

For any significant changes, we will:

• Update the "Last updated" date at the top of the page
• Notify registered users by email or SMS
• Display a clear notice on the platform

Continuing to use the platform after a change is made will be taken as acceptance of the new policy. You have the right to close your account if you do not agree to the updated policy.

To learn more about banzer and find out about our values and team, visit the About Us page.

If you have any questions about this Privacy Policy, wish to make a data-related request, or want to exercise your rights, please get in touch through the following:

Response Timeframe

We aim to respond to all data-related requests as quickly as possible. Complex requests may require additional identity verification. Our support team is able to assist in both Bengali and English.